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| Washington University School of Medicine receives the majority of its funding through clinical services performed. Therefore, the school employs a number of individuals who are involved in working with patient accounts and reimbursement. Employees working in this field may post payments, follow up on insurance bills, process insurance claims, register patients and schedule appointments. They often have direct contact with patients and/or insurance companies. Previous scheduling experience is usually required, preferably with IDX software. Strong organizational and interpersonal skills are also essential. |
| Current as of 09/11/2006 (Last Change/Addition: 07/28/2006) DIRECTOR, BILLING OPERATIONS Job # 070076: The Department of Surgery is seeking a Director, Billing Operations. Responsibility for the overall management of billing operations. Administrative management is executed over financial services, payment postings and training/quality assurance.busy office environment. Working knowledge of general accounting and people management. Strong written and verbal communication skills with the ability to interact with individuals at various levels. Ability to multitask, organize, plan, and know PC software. Equivalent of BS in accounting or related field with training and experience in accounting, budgeting, and accounts receivable. Minimum 5 years supervisory experience. Healthcare background and advanced degree desirable. IBC ASSISTANT II Job # 061211: Physician Billing Services is seeking an IBC Assistant II. This position performs follow up collection activities on a minimum of 120 patient balances per day. Makes collection calls, verifying accuracy and completeness of insurance information, contacts patients in regards to expediting payments for physician's services. Normal office working environment with some pressure caused by insurance deadlines. Working knowledge of computers, general office equipment, telephone console collection techniques and communication skills that involves dealing with confidential information. High school diploma or equivalent with 2-3 years experience in medical collection setting preferred. The hours are 9:00 a.m. to 7:30 p.m. Monday thru Thursday. IBC ASSISTANT II Job # 061342: Physician Billing Services is seeking an IBC Assistant II. This position is responsible for follow-up insurance billing and collection activities, verifying accuracy and completeness of claims, contacting insurance companies, and other related duties to expedite payments from various payers for physician services. Normal working environment with project schedules/deadlines and flexible work requirements. Ability to communicate effectively. Must have a working knowledge of computer billing systems. Ability to meet established productivity and quality assurance standards to ensure effective collections and claim resolution. High school diploma or equivalent with 2 years experience in healthcare environment, must understand computerized billing systems and be familiar with ICD-9 and CPT coding. IBC ASSISTANT II Job # 070032: Physician Billing Services is seeking an IBC Assistant II. This position performs follow up collection activities on a minimum of 120 patient balances per day. Make collection calls, verifying accuracy and completeness of insurance information, contacts patients in regards to expediting payments for physician's services. Normal office working environment with some pressure caused by insurance deadlines. Working knowledge of computers, general office equipment, telephone console collection techniques and communication skills that involves dealing with confidential information. High school diploma or equivalent with 2-3 years experience in medical collection setting preferred. The hours are 9:00 a.m. to 7:30 p.m. Monday thru Thursday. IBC ASSISTANT II Job # 070078: The Program in Physical Therapy is seeking an IBC Assistant II. Position is responsible for accurate and timely processing of billing fee tickets and review and follow-up of billing and collections in a fast-paced outpatient physical therapy office. Includes corresponding, via fax, with physician's offices, retrieval of medical records for physical therapy documentation, and supplying insurance updates to faculty and staff. Required to provide assistance related to clinical billing issues.physical therapy clinic. Office environment with challenges due to multiple tasks, inquiries, and deadlines. Ability to handle confidential matters discretely is required. Experience in ICD-9 and CPT coding, medicare and managed-care guidelines, and medical terminology preferred. Knowledge of IDX and TES preferred. Equivalent of high school diploma and related work experience. IBC ASSISTANT II Job # 070093: The Department of Internal Medicine - Business Office is seeking an IBC Assistant II. Performs the task of ensuring the accuracy of registration and insurance plan/FSC information of patient accounts. This position requires heavy call volume to insurance companies, third party administrators and employers to verify eligibility and to obtain specific benefit information pertaining to oncology visits. Calls are also made to patients or guarantors. Work various reports directly related to registration and plan/FSC issues. Normal office working environment with some pressure caused by deadlines. Working knowledge of computers, general office equipment, telephone console, medical terminology, good communication skills, and the use of discretion involving the access of confidential information. Equivalent of high school diploma with 2-3 years experience in medical billing preferred. Requires a thorough understanding of both WU's FSC database and insurance terminology related. PATIENT BILLING/SERVICES REPRESENTATIVE I Job # 061325: The Department of Internal Medicine - Division of Oncology is seeking a Patient Billing/Services Representative I. Position checks patients in and obtains/verifies demographic information from patients, verifies insurance information, referrals and pre-certifications, and collects co-pays. Fast paced medical office work environment with flexible work schedule, varied levels of work assignment and clerical office duties. High stress caused by deadlines, periodic crisis management and patient/family interaction. Working knowledge of general office equipment and computers. Must have organizational and communication skills that require discretion with confidential information. Must be able to work independently. Equivalent of high school diploma with 2 years related experience in medical office setting. Medical Assistant II preferred. PATIENT BILLING/SERVICES REPRESENTATIVE I Job # 070099: The Center for Advanced Medicine - Cancer Center is seeking a Patient Billing/Services Representative I. Position checks patients in and obtains, verifies and ensures accuracy of data entered into the scheduling system including demographic information, insurance information, referrals and pre-certification information. The position is responsible for the accurate collection and cashiering of monies including change fund, co-pay and outstanding patient balances. Position is responsible for patient check out and scheduling patient appointments and diagnostic tests. The patient services representative will serve as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients' needs. Fast paced medical office work environment with flexible work schedule, varied levels of work assignment and clerical office duties. High stress caused by deadlines, periodic crisis management and patient/family interaction. Working knowledge of general office equipment and computers. Must have organizational and communication skills that require discretion with confidential information. Must be able to work independently. Equivalent of high school diploma with 1 year related experience in medical office setting. Medical assistant II preferred. PATIENT BILLING/SERVICES REPRESENTATIVE II Job # 061303: The Department of Surgery is seeking a Patient Billing/Services Representative II. Looking for a person with great personal skills. Applicants must be able to multi-task in a fast pace clinical setting. Responsibilities are coordinating multiple test and appointments, interaction with medical staff, and answering multi line phone. Experience in IDX and a medical office preferred. Administrative office setting with occasional pressure due to insurance deadlines and patient compliance. Demonstrated interpersonal skills and working knowledge of insurance and financial options. High school diploma with 3 years experience in billing systems and third party claims. PATIENT BILLING/SERVICES REPRESENTATIVE II Job # 061328: The Department of Internal Medicine - Division of Oncology is seeking a Patient Billing/Services Representative II. The primary purpose of this position is to perform all aspects of a scheduler and customer service representative by telephone. To ensure accuracy of data entered into the scheduling system including scheduling transactions, mini-registration, entering demographic and insurance/referral information. The patient service representative will serve as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients' needs. Expert level training required. Fast paced medical office with flexible work schedule, high volume of phone calls, varied levels of work assignment and clerical office duties. High stress caused by deadlines, periodic crisis management and patient/family interaction. Working knowledge of general office equipment and computers. Must have organization and communication skills that require discretion with confidential information work independently, prioritize multiple tasks, medical terminology. 6-12 months data entry/computer experience with an automated scheduling system, typing speed of 25-30 words per minute and familiarity with a keyboard; three years experience in a medical office environment, or related field. PATIENT BILLING/SERVICES REPRESENTATIVE II Job # 061352: The Department of Psychiatry is seeking a Patient Billing/Services Representative II. Responsible for front desk duties. Other assignments as needed. Answer all incoming calls, schedule/revise all patient appointments, complete registration, collect all payments, balance at end of day, support clinicians related to process, work bump list, distribute reports, other related scheduling activity. Excellent customer services and communication skills, must have excellent task juggling skills, and be able to respond to changing priorities, type 40wpm. High school graduate, 2-4 years working with clinicians and patients. PATIENT BILLING/SERVICES REPRESENTATIVE II Job # 061354: The Department of Surgery is seeking a Patient Billing/Services Representative II. Position acts as a lead Patient Billing/Services Representative. Obtains insurance information, referral forms and counsels patients on financial assistance when seen in department for services. Administrative office setting with occasional pressure due to insurance deadlines and patient compliance. Demonstrated interpersonal skills and working knowledge of insurance and financial options. High school diploma with 3 years experience in billing systems and third party claims. PATIENT BILLING/SERVICES REPRESENTATIVE II Job # 070011: The Department of Neurology is seeking a Patient Billing/Services Representative II. Provides clerical support, interacting with departments, patients and visitors. Makes new and follow up appointments for Sleep Center physicians and sleep studies. Answers telephones, routes callers, takes messages and provides routine information to callers and staff, which involves relaying instructions between patients and physician's schedules. Maintain active, inactive and other department files. Obtains, copies files and retrieves documents as requested. Busy, fast-paced office environment with daily deadlines. Administrative office setting with occasional pressure due to insurance deadlines and patient compliance. Good interpersonal and communication skills. Basic clerical, computer and organizational skills. Proficiency with business and medical terminology. High school graduate or equivalent. Previous clerical experience preferred. Must be able to handle multiple tasks. Three years experience in billing systems and third party claims. PATIENT BILLING/SERVICES REPRESENTATIVE II Job # 070019: The Department of Neurology is seeking a Patient Billing/Services Representative II. Position acts as a lead patient billing/services representative. Checks patients in and out. Collects co-payments, obtains insurance information, referrals and makes follow up appointments. Clinical office setting with occasional pressure due to insurance deadlines and patient compliance. May work half day one weekend per month. Demonstrated interpersonal skills and working knowledge of insurance. High school diploma with some college preferred. Knowledge of medical terminology required. Three years experience in billing. PATIENT BILLING/SERVICES REPRESENTATIVE II Job # 070049: The Department of Orthopaedic Surgery is seeking a Patient Billing/Services Representative II. This position provides support to a busy orthopedics practice, including answering a high volume phone line, scheduling patient appointments, scheduling test, procedures and triaging patient phone calls. Administrative office setting with heavy phone volume and stress, due to a large patient volume. Demonstrated interpersonal skills, medical terminology, ability to multi-task and typing skills required. High school diploma or equivalent, with 3 years related experience. IDX experience preferred. Orthopaedic experience a plus. |